Non-Discrimination Policy
Equal Access to Care for All
Notice of Non-Discrimination
Serenity Care Partners complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Our Commitment
Serenity Care Partners is committed to providing equal access to quality home health care services to all individuals. We do not exclude people or treat them differently because of:
- Race
- Color
- National origin
- Age
- Disability
- Sex
- Sexual orientation
- Gender identity
- Religion
- Marital status
- Genetic information
- Veteran status
- Source of payment (Medicaid, private pay, insurance)
Accessibility Services
Serenity Care Partners provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
We also provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact us at (513) 400-5113.
Filing a Grievance
If you believe that Serenity Care Partners has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Serenity Care Partners - Compliance Officer
Email: Hello@serenitycarepartners.com
Phone: (513) 400-5113
You can file a grievance in person, by mail, fax, or email. If you need help filing a grievance, our Compliance Officer is available to help you.
Filing a Complaint with OCR
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Ohio Civil Rights Commission
You may also file a complaint with the Ohio Civil Rights Commission:
Ohio Civil Rights Commission
30 East Broad Street, 5th Floor
Columbus, Ohio 43215
Phone: 1-888-278-7101
Website: crc.ohio.gov
Language Assistance
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (513) 400-5113.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (513) 400-5113.
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (513) 400-5113.
Arabic: ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوفر لك بالمجان. اتصل برقم (513) 400-5113.
Somali: DIGNIIN: Haddii aad ku hadasho Soomaali, adeegyada caawimada luqadda, oo bilaash ah, ayaad heli kartaa. Wac (513) 400-5113.
Legal References
This policy is in accordance with:
- Title VI of the Civil Rights Act of 1964
- Section 504 of the Rehabilitation Act of 1973
- The Age Discrimination Act of 1975
- The Americans with Disabilities Act (ADA)
- Section 1557 of the Affordable Care Act
- Ohio Revised Code Chapter 4112
Effective Date: December 2025
Last Reviewed: December 2025